Do people need an account to complete my form?
No. Share a public form link with employees, customers or vendors. They can submit their details without a workspace account.
Can I use my existing documents?
Yes. Add existing documents and supporting files, or prepare a document from a template. Readable PDF and Word text can be extracted. Scanned images need manual checking; OCR is not included.
Where are my documents stored?
Connect Dropbox, Google Drive, OneDrive or Box for customer-controlled document files. PurelySustain stores account information and encrypted workflow records separately. Read how storage and privacy work.
Is India eSign or DSC available?
Provider-backed India eSign and DSC connections are not live yet. The current signing and acknowledgement flows are separate from those services.
Can I rely on email delivery immediately?
Check Notifications before using real requests. It distinguishes queued messages, provider-accepted sends and confirmed delivery. Email delivery requires the administrator to finish setup and verify it with a controlled test.
Does expense reimbursement recording transfer money?
No. Finance or an administrator records an external reimbursement after all assigned decisions finish. Payment and accounting remain in your existing finance process.